AI ecosystem: Tools & uses
A new work interface is emerging: dialoguing, automating, generating, deciding.
The market is evolving rapidly: conversational assistants, open models, creative AI, augmented search, business co-pilots, etc.
The major families of AI
Conversational AI
Question, guide, respond
Natural language interaction (chatbot, FAQ assistant, internal support).
Example: "Explain this procedure to me," "Where is the certificate template?"
Generative AI
Write, create, summarize
Content creation/transformation (text, summaries, emails, slides, code, reports).
Example: "Write the report," "Summarize a contract," "Propose three versions of a message."
Agentic AI
Coordinate, decide, act
AI acts within a workflow (orchestration, decisions, triggering actions in tools).
Example: "Read this email, create a ticket, suggest a response, update the CRM, schedule a follow-up."
The spectrum of assistants
With Dynamics 365, assistants customize the ERP at three maturity levels to increase productivity and performance.
Recovery assistants
Your knowledge partners
Connect to your data and collective knowledge.
The assistants answer your questions about your policies, procedures, and past decisions, making your organization's expertise immediately accessible.
Task assistants
Your process accelerators
Automate specific actions and workflows (invoice processing, file updates, etc.).
With routine tasks taken care of, your teams can focus on what matters most, without slowing down your operations.
Independent assistants
Your proactive allies
Deploy assistants capable of monitoring, detecting, and acting with a high level of autonomy.
Anticipate supply chain disruptions or automatically reconcile financial discrepancies as they arise.
Concrete use cases
ERP/Finance
Closing and reconciliations
The assistant identifies discrepancies, gathers supporting documents, suggests corrective entries, and prepares a summary for approval.
The result: fewer back-and-forth exchanges, a smoother closing process, and better traceability of decisions.
Internal support: responses and handling of requests
The assistant responds based on your procedures, gathers the necessary documents, creates a ticket if needed, and tracks progress until resolution.
The result: faster, more consistent, and better documented support.
Disruption management
The assistant monitors signals (delays, disruptions, anomalies), alerts the right people, suggests scenarios (reallocation, alternative supplier, schedule adjustment), and triggers approved actions.
Result: limited impact and more proactive management.
We transform AI into operational capabilities: selection, integration with your tools, and secure deployment for everyday use.
Copilot, AI, intelligent agents—where to start?
From thought to action, at the heart of your tools.
Microsoft Partner
A solid framework for sustainable solutions
Azure Cloud
Reliable hosting, designed for performance and compliance.
Certified experts
A team continuously trained in innovative solutions
Agile support
Framing, delivery, support: controlled execution.