Dynamics 365 Customer Service
Next-generation customer service focused on efficiency and quality.
Dynamics 365 Customer Service helps your support teams work faster and more efficiently across all your channels.
AI assists advisors on a daily basis: understanding context, writing, searching the knowledge base, prioritizing, etc. to reduce delays, limit back-and-forth communication, and increase first contact resolution.
Gestinnov deploys the solution, then connects your channels and tools to process requests faster and more consistently. Next, we activate AI and support your teams to save time and better respond to customers.
AI that truly accelerates support
AI is not there to replace your advisors: it reduces repetitive tasks and improves the quality of responses.
With Copilot, your teams can:
- understand the context of a case more quickly and suggest a resolution,
- write faster and more consistent responses,
- offer relevant content from the knowledge base,
- benefit from live assistance (sentiment, transcription, translation, etc.).
Boostez la productivité de l’équipe grâce à des assistants et des outils d’IA qui rationalisent les flux de travail, font ressortir des informations et accélèrent la résolution
Key benefits of Dynamics 365 Customer Service
- Résolution plus rapide
Réduisez le temps de traitement grâce à une vue complète des dossiers et des suggestions IA. - Qualité de service homogène
Des réponses plus cohérentes, des process standardisés, une meilleure continuité entre équipes. - Satisfaction client renforcée
Moins d’attente, moins d’allers-retours, plus de résolution au premier contact. - Management and continuous improvement (optional)
Track performance and identify areas for optimization with clear indicators.
Let's prepare for the future, starting today!
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