Dynamics 365 Field Service
Next-generation customer service focused on efficiency and quality.
Dynamics 365 Field Service is a solution dedicated to on-site service management: it allows you to schedule interventions, assign technicians, structure work orders, and ensure clear follow-up, from the initial report to closure.
This solution is ideal whenever on-site support is required: it converts the request into a planned, executed, and tracked intervention.
The goal: to reduce delays, limit unnecessary travel, better anticipate unforeseen circumstances in the field, and deliver consistent quality of execution, even when the volume of interventions increases.
Gestinnov integrates Dynamics 365 Field Service into your environment, from scoping to deployment, including connections to your existing tools, data migration, and team training.
Smoother customer experience
Dynamics 365 Field Service rend le service plus clair et plus fiable pour le client. La gestion des rendez-vous et la communication sont mieux cadrées, ce qui réduit les frictions et améliore la perception de qualité.
Les retours après intervention permettent ensuite de mesurer la satisfaction et d’identifier rapidement les axes d’amélioration.
More efficient field execution
La solution aide les équipes à intervenir plus vite et avec plus de maîtrise, grâce à un accès simplifié aux informations utiles et à une meilleure coordination.
Selon vos besoins, des fonctionnalités d’assistance et de guidage peuvent renforcer la résolution sur site et standardiser les interventions. Vous gagnez en productivité et en visibilité sur la performance opérationnelle.
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